Customer Experience Support Executive Job at PrePayPower in Dublin
We are looking for dynamic Customer Experience Support Agent to join our Customer Experience team to support Customers across our product range. These roles require experienced customer focused staff with excellent attention to detail and exceptional communication skills and a focus on delivering the best outcome for our customers. If you are customer-driven and display a positive attitude to your work, you may be a great fit for Prepay Power so get in touch with us today!
Your New Key Role Responsibilities
Manage incoming telephone calls, chats and emails from customers
Identify and assess customers’ needs to resolve their issues
Build relationships and trust with customers through open and interactive communication
Provide accurate, valid and complete information to customers and internal departments by using the right methods/tools
Meet personal/customer experience team SLA targets
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers
Experience resolving Customer requests on the first contact.
This role will require working Shifts including some Weekends or Bank Holidays
Essential Skills & Experience
Proven Customer Support/Service experience or experience as a Client Service Representative
Track record of delivering “Best In Class” Customer Experience
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of situations
Excellent communication and presentation skills
Ability to multi-task, prioritise, and manage time effectively
Career Incentive & Benefits
Competitive salary & bonus structure
Great career progression opportunities in a rapidly expanding company with strong market growth.
Continual training and development
21 days annual leave, increasing with service
PrepayPower Staff Tariff
Annual Leave Increases with continuous service.
Great staff social events provided by employee-led Wellness & Sports, CSR and Social committees
Easily accessible South Dublin location – close to the Luas, M50 and major Dublin Bus routes.
Friday breakfast, large selection available
Monthly beer and pizza on the first Friday of each Month
Regular Fruit drops, twice a week
Refer a Friend Scheme
Employee Assistance Programme – a confidential 24/7 support for employees provided by the VHI
Tax Saver Travel Tickets
Bike to Work Scheme
Modern offices with excellent facilities
Pension Contribution Scheme after twelve months of service.
PrepayPower is the market leader for Pay As You Go for electricity, gas and broadband in Ireland. We disrupted the energy market in 2011 with one purpose in mind: To give people total control and complete transparency over their electricity costs.
Over 155,000 customers have already switched to PrepayPower. In a market dominated by semi-states and subsidiaries to large energy multinationals, we are proud to be Irish owned, independent while working in an inclusive and diverse workplace! Our approach is different, and customer driven. We pride ourselves on providing customers with an excellent level of service.
PrepayPower is an Equal Opportunity Employer, we believe and treat all our employees, customers and other stakeholders with dignity and respect.
Company Location: Dublin