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Overview

Customer Care Officer Job at Cambridgeshire County Council – in Scott

Job Description

The Customer Care Team are looking to recruit to their Customer Care Officer roles. We are a small, fun, friendly and supportive team who work together in a unique way to improve the lives of the people we support. Apply today to join our team and really make a difference.

We currently have opportunities for full and part time working. The Customer Care Officer salary scale is SO1: £28,226 – £30,095 full time earning.

Key responsibilities:
The post holder will ensure Cambridgeshire County Council complies with the NHS and Social Care Regulations (2009) and the councils complaints policy and procedures. The post holder will manage and coordinate all formal complaints and feedback for adult social care, ensuring complaints are fully investigated and responded to in writing.

To be successful in this role, you will:

  • Have excellent written communication skills, demonstrating the ability to communicate highly sensitive and complex, contentious information to the people we support, relatives, external organisations and members of staff. Investigating and responding to concerns in writing will form a large proportion of your daily workload
  • Be able to evidence your ability and experience to prioritise a pressured workload with a high degree of flexibility and confidence in decision making
  • Have the ability and experience to present complex information in a clear and easily comprehensible manner, demonstrating analytical and judgmental skills
  • Be able to demonstrate empathy and sensitivity towards emotional complainants

Working with us also means you will benefit from:

  • Generous annual leave provision
  • A supportive management team that will champion your learning and development
  • Work life balance and flexible ways of working
  • A real focus on wellbeing
  • Occupational pension scheme with employer contribution
  • Employee Assistance Programme – access to free support 24 hours a day
  • Employee Benefits scheme with lifestyle and shopping discounts.

The closing date for applications is the 27th May 2022 and interviews are scheduled for Tuesday the 7th of June 2022 in Huntingdon.

To apply, please upload your CV including a short expression of interest on the same document outlining how you meet the person specification.

If you are invited for interview, you will be expected to have familiarised yourself with the council’s adult social care complaints policy, available on the council’s website.

If you would like to discuss the role, please contact the Customer Care Manager on 01223 703535

About Company

Company: Cambridgeshire County Council –

Company Location:  Scott

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About Cambridgeshire County Council -