Overview

Contact Centre Agent Job at Willis Towers Watson – in Ipswich

Job Description

NO WEEKEND WORKING OR SHIFTS. FULL TIME IS 35 HOURS PER WEEK, BETWEEN MONDAY TO FRIDAY 08:00–18:00

Are you a good listener, who is keen to resolve queries and provide an exceptional member experience? If so, we are looking for people like you to join our friendly and professional team, no experience necessary.

This is a fantastic opportunity to join a highly successful and growing organization as a Contact Centre Agent. Working in our thriving Contact Centre, you will be answering inbound calls as well as responding to emails and web chats. Customer service experience is beneficial but not essential as full training will be provided.

What can we offer you?

Full training is provided including new starter induction, further training to keep your skills current and support your future growth. As an industry leader, we offer fantastic opportunities for career progression and you will be rewarded with a competitive base salary of £19,000 per annum and a comprehensive benefits package including; a pension scheme, life insurance, medical insurance, eye care vouchers and flexible benefits including critical illness cover, dental cover and many other options.

The Role

Respond efficiently to inbound telephone calls, voicemails, web chats and emails. Clearly and accurately document your discussion and any actions due to be taken.

Aim to resolve caller queries on first contact by utilising knowledge tools

Provide an exceptional level of customer service, adapting to different caller scenarios and challenges

Positively represent WTW and our Clients by providing a friendly and professional service

Hit individual and team target

The Requirements

Keen to provide an exceptional service, with a positive and caller focused attitude

Good communication skills (listening, spoken and written)

Natural problem solver, able to work to a high level of accuracy

Able to work well under pressure and meet targets

Computer literate

Works well independently (on calls) as well as part of a team to achieve department targets

A background in a customer service environment or with DB / DC pensions experience is desirable, but not essential.

Equal Opportunity Employer

About Company

Company: Willis Towers Watson –

Company Location:  Ipswich

About Willis Towers Watson -