Contact Centre Agent Job at Willis Towers Watson – in Ipswich
Are you a good listener, who is keen to resolve queries and provide an exceptional member experience? If so, we are looking for people like you to join our friendly and professional team, no experience necessary.
This is a fantastic opportunity to join a highly successful and growing organization as a Contact Centre Agent. Working in our thriving Contact Centre, you will be answering inbound calls as well as responding to emails and web chats. Customer service experience is beneficial but not essential as full training will be provided.
What can we offer you?
Full training is provided including new starter induction, further training to keep your skills current and support your future growth. As an industry leader, we offer fantastic opportunities for career progression and you will be rewarded with a competitive base salary of £19,000 per annum and a comprehensive benefits package including; a pension scheme, life insurance, medical insurance, eye care vouchers and flexible benefits including critical illness cover, dental cover and many other options.
Respond efficiently to inbound telephone calls, voicemails, web chats and emails. Clearly and accurately document your discussion and any actions due to be taken.
Aim to resolve caller queries on first contact by utilising knowledge tools
Provide an exceptional level of customer service, adapting to different caller scenarios and challenges
Positively represent WTW and our Clients by providing a friendly and professional service
Hit individual and team target
Keen to provide an exceptional service, with a positive and caller focused attitude
Good communication skills (listening, spoken and written)
Natural problem solver, able to work to a high level of accuracy
Able to work well under pressure and meet targets
Works well independently (on calls) as well as part of a team to achieve department targets
A background in a customer service environment or with DB / DC pensions experience is desirable, but not essential.
Equal Opportunity Employer
Company: Willis Towers Watson –
Company Location: Ipswich