Caseworker Job at UK Government – Legal Aid Agency in Liverpool
The Case Management department is the delivery function of the LAA and our staff ensure that each year 600,000 new clients are able to access the justice they require, and that their providers are fairly remunerated for the delivery of the legal aid. As part of the work we do, we must ensure that we understand and improve the effectiveness of the schemes whilst achieving value for money.
As a member of our Case Management Team, Caseworkers at this level are expected to understand the regulations and guideline to process applications or claims for costs.
Key Duties and responsibilities
- Maintain an up to date understanding of current guidance and regulations. Using this to make decisions on applications or claim for costs.
- Dealing with external queries. Maintaining up to date records and ensuring they receive appropriate documentation.
- Provide accurate and timely responses to correspondence and telephone calls received from internal and external customers.
- Working to stringent productivity and quality targets in a variety of work streams.
- Engage in the Quality Control and consistency processes. Ensuring improvements are made where errors are identified.
- Ensure all data is processed accurately, securely and in accordance with MoJ information assurance guidelines.
- Provide ongoing support, guidance and mentoring as required to colleagues.
- Strong analytical and numerical skills.
- Ability to work with minimal supervision and as part of a team.
- Strong communication skills both written and verbal
- Ability to interpret and apply guidance and regulations and use to make decisions
- IT Literate – a good knowledge of Microsoft office and digital technology
- Good customer service skills.
Our LAA commitment
The LAA is committed to diversity and inclusion and we positively promote flexible working, including job shares.
We will consider all applications on merit regardless of age, disability, gender identity, sexual orientation, socio-economic background, religion, ethnicity, preferred working pattern and except for exceptional circumstances your working location.
As a Disability Confident organisation, we will offer a guaranteed interview to candidates with a disability who meet the essential criteria for this role. Under the Equality Act 2010 a disability is defined as a physical or mental impairment which has a substantial and long-term adverse effect on your ability to carry out normal day-to-day activities which has lasted, or is expected to last, at least 12 months.
If you are responding to a role within the Legal Aid Agency and would like to be considered under the guaranteed interview please ensure that you attach the Guaranteed Interview Form when you return your application. You can use the same form to let the recruiting manager know of any reasonable adjustments you may require during the sift or later selection processes.
Please refer to Job Description
We’ll assess you against these behaviours during the selection process:
Changing and Improving
Delivering at Pace
Making Effective Decisions
- Access to learning and development
- A working environment that supports a range of flexible working options to enhance your work life balance
- A working culture which encourages inclusion and diversity
- A civil service pension
- Annual Leave
- Public Holidays
- Season Ticket Advance
For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.
Company: UK Government – Legal Aid Agency
Company Location: Liverpool