Bilingual Sales and Retention Advisor (German and English) Job at Union Insurance Services in Kentish Town

Job Description

Job Description

Union Insurance Services offers a fun and vibrant work environment for you to enhance and develop your career.

We are looking for a confident and driven individual with excellent relationship building skills to join our customer services team. This position features a structured career path and great scope for future promotions and development, with a guaranteed basic pay of £20,962 plus additional bonuses and incentives; meaning your OTE for your first year are up to £25,000!

The Role:

Working within our customer services team, you will be managing a wide variety of calls, interacting daily with customers during the lifecycle of their policies, troubleshooting and resolving customer enquiries & talking through the benefits, products and services we offer. You will be dealing with both inbound and outbound calls engaging, retaining and maximising sales opportunities with the commitment of providing the best possible outcome for every customer.

There is absolutely no cold calling involved, so all of our clients have a genuine interest in our products.

We are looking for candidates who:

· Have excellent communication skills & telephone manner

· Are fully fluent in verbal and written, German and English

· Are committed to providing the best possible outcome for every customer

· Have experience of working in a customer facing role

· Can easily strike up a conversation and engage with customers

· Can demonstrate genuine empathy and understanding towards customers

· Can understand and follow set processes

· Are pro-active in learning and developing their product knowledge

· Ability to manage problems and complaints in a professional manner

We provide extensive training – giving you all of the tools required to be successful. We have been accredited with the Investor in People status since 2002 due to the ongoing support and development that we provide, enabling you to fulfil your true potential.

You will be working from the office with the opportunity to work remotely in the future.

Benefits: 25 days Annual Leave + Bank Holidays, Free Social Events, Cinema Discounts, Monthly Incentives, Fantastic Work/Life Balance, Life Insurance (4 x Annual Salary) and much more!

Hours: Full time 37.5 hours per week (no weekends) – shifts varying between 9am-8pm

Location: Kentish Town (Northern Line) near Camden

Progress your career, be part of a growing industry and to take on a new and exciting challenge!

We will use the personal data that you provided to process your application for employment and to contact you about our vacancies. It will be processed in line with our privacy policy. By submitting your application you agree to these terms.

Job Types: Full-time, Permanent

Salary: £20,962.00 per year

Additional pay:


  • Additional leave
  • Bike to work scheme
  • Casual dress
  • Childcare
  • Company events
  • Company pension
  • Discounted or free food
  • Flexible schedule
  • Free or subsidised travel
  • Life insurance
  • Referral programme
  • Sick pay



  • Customer Services: 1 year (Preferred)


  • German and English (Required)

Work remotely:

COVID-19 Precaution(s):

  • Remote interview process
  • Personal protective equipment provided or required
  • Temperature screenings
  • Social distancing guidelines in place
  • Virtual meetings
  • Sanitisation, disinfection or cleaning procedures in place

About Company

Company: Union Insurance Services

Company Location:  Kentish Town

Job Category: Engineering Jobs, Mechnical Jobs, Electrical Jobs

About Union Insurance Services