Apprentice Service Administrator Jobs in Nottingham at Nottingham University Hospitals NHS Trust

Title: Apprentice Service Administrator

Company: Nottingham University Hospitals NHS Trust

Location: Nottingham

Mandatory Covid-19 Vaccines-All NHS workers who have social or direct face-to-face contact with patients and/or service users as part of their role will be required by law to be fully vaccinated (1st and 2nd dose) against Covid-19 by 1 April 2022, unless medically exempt. Please bear this in mind when making your application as where a role requires this, you will need to demonstrate that you meet this requirement during the recruitment process.

Job overview

The Apprentice Service Administrator is responsible, under supervision, for a varied range of tasks within Clinical Neurophysiology. This includes reception duties; dealing with patients, healthcare professionals, other administrative personnel and private parties via the telephone and face to face. There is also appointment booking and waiting list management (booking appointments, sending out patient letters etc) and preparing, typing and sending out clinical reports including some audio typing.

The role is made up of a variety of responsibilities within a framework of procedures and protocols, however also requires a dynamic and reactive working style. It is an opportunity to work within a specialist diagnostic department and develop a wide range of clerical and administrative skills and the opportunity to undertake a small service improvement project whilst studying towards a level 2 award in Business Administration.

Main duties of the job

In addition to the below summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert.

The Apprentice Service Administrator is the first point of contact for patients entering the department.

Appointments -Arranging outpatient / inpatient appointments via telephone for a diverse range of diagnostic investigations using the partial booking system as appropriate, and ensuring all referrals are suitably actioned according to various procedures.

Patient Care -Providing a friendly yet efficient service to patients attending the department ensuring they are processed through the department in a timely, effective and caring manner.

Patient Confidentiality -Maintaining the confidentiality of patients and other hospital information at all times.

Communication -Handle enquiries either by telephone, in person or via email, referring to Assistant Manager or other staff members as appropriate.

IT Systems -The post holder is required to accurately enter data into a range of IT systems.

System maintenance -Monitoring all IT systems, highlighting any system failures to the Assistant Manager.

To complete the role effectively the post holder is expected to exhibit high levels of proficiency in ICT and typing skills and also accuracy in recording and filing information. Additionally a high degree of patience, understanding and empathy is required to be shown towards patients and other members of staff.

Working for our organisation

The successful applicant will work in a small team with two part time Service Administrators in the department of Clinical Neurophysiology. Clinical Neurophysiology is a specialist diagnostic and monitoring service that primarily carries out investigations on the central and peripheral nervous systems. The service sees a wide range of patients from new born babies to older patients with multiple co-morbidities. Both outpatients and inpatients are seen in the department from across the East Midlands and occasionally further afield.


About Nottingham University Hospitals NHS Trust