Application and Database Support Analyst Jobs in Bracknell at NECSWS
Title: Application and Database Support Analyst
NEC Software Solutions is headquartered in the UK and operates around the world.
We employ more than 3,000 people in six countries, building software and services to get our customers better outcomes.
We traded as Northgate Public Services until 1 July 2021 when we rebranded to align with our owners, NEC. Most of our subsidiary companies did too (APD Communications, i2N, EMIS Care and Charter Systems) but our service design agency still trades asSnook.
We’ve been part of global tech companyNEC Corporationsince January 2018.
We are looking for an experienced Application Support Analyst to join our expanding team supporting our software solutions for over 100 customers. This is an exciting opportunity working with a mix of on-premise, private cloud and public cloud-based systems. More than just a DBA, you will be installing new software developed by us, applying updates to existing installations and performing upgrades to the various supporting software technologies.
You must be UK-based due to the security requirements of our customers.
Principal duties and responsibilities:
Apply our software updates to customer non-production and production systems.
Perform related software technology upgrades including Oracle Database, Apache Tomcat, Apache Web Server, and Jasper Reports Server.
Perform installations of new software developed by our company.
Troubleshoot issues relating to software installation and upgrades.
Review daily monitoring metrics to proactively respond to potential issues such as database performance, filesystem space and backup issues.
Perform scripted backup and restore tasks.
Communicate with our customers in a professional and solution-driven manner.
Work as a team to troubleshoot problems and share workloads.
Oracle Database management including upgrades (single instance only, not CDB or RAC databases).
Installing and maintaining software on Solaris, Linux or MS Windows operating systems.
Working directly with customers via video conference, telephone and email communication.
Deployment of Apache Tomcat based web applications.
Apache Web Server configuration and management.
Unix shell scripting.
Performing scripted database and software backups and recovery.
Microsoft IIS Web Server configuration and management.
An understanding of network architecture such as private networks, DMZs, etc.
Employees of NEC Software Solutions are entitled to the following Company funded benefits:
Single Private Medical Cover (with the option to select family cover at an additional cost)
25 days paid holiday (includes 3 company nominated days) with the option to buy/sell up to 5 days during enrolment period
4 x basic salary life assurance cover
A Group Pension Plan with fantastic employer contributions
A selection of tax efficient flexible benefits to suit your individual needs
The role offers a competitive salary
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities.