Administrator Cork City (Fixed Term 6 month contract) Job at NEC Software Solutions – in Cork, County Cork
NEC Software Solutions is headquartered in the UK and operates around the world.
We employ more than 3,000 people in six countries, building software and services to get our customers better outcomes.
We traded as Northgate Public Services until 1 July 2021 when we rebranded to align with our owners, NEC. Most of our subsidiary companies did too (APD Communications, i2N, EMIS Care and Charter Systems) but our service design agency still trades as Snook .
We’ve been part of global tech company NEC Corporation since January 2018.
Find out more about our business on the Corporate Responsibility and Performance pages.
The role of the administration is to act as the first point of contact on behalf of the business for the programme’s patients.
They are directly responsible for the oversight of patient management from front end registration to ensuring adequate call and recall targets are maintained by the creating and editing of clinical locations, database validation and cleansing and to issue all communication in a timely fashion ensuring notification of information to patients and healthcare professionals are received.
Main Responsibilities & Opportunities;
The creation, editing and maintenance of clinical locations and the appointment schedule ensuring all eligible patients are offered annual screening as per NDESP guidelines and guidance. This will involve the booking, rearrangement and cancellation of appointments in accordance with programme requirements.
Maintaining an up to date and accurate patient database by undertaking and participating in continual data validation through multiple levels of data analysis.
Timely issuing of all accurate clinical data and screening results to patients and healthcare professionals adhering to NDESP guidelines at all times, in a secure and auditable environment.
Maintain and make available any and all policy documents, audit trails and office Legislative compliance documentation accessible for inspection at all times.
Ensuring all documentation of a sensitive nature and containing Personal Identifiable Data (PID) is disposed of in a secure a proper manner in line with 1998 Data Protection Act and Calidcott Principal Guidelines.
Reviewing and maintaining a safe, risk free office environment to help promote an office surrounding that is tidy, orderly and compliance with relevant legislation.
Communicate with healthcare professional, including Ophthalmologists, Optometrists, Diabetic nurses and GP’s to determine best levels of care and clinical decisions are followed for patients in line with guidance from the Administration Team Leader.
Ensure all office stationary material are kept stocked and raise any requirements to the Senior Administrator for timely replenishment.
Identify areas of underperformance or concerns within the programme on a clinical level and to communicate these to the Senior Administrator and Programme Manager.
The administration acts as continued first line communication with a large cohort of patients, with direct impact on organisational performance and reputation. They are also directly influential on the organisations reputation with a wide number of stakeholders including GP’s Ophthalmologists, Optometrists, other organisations (Including other DESP programmes & NHS members) and service users.
Responsible for adequate clinical capacity maintenance and attendance via the arrangement and monitoring of appointment slots filled and available
Excellent communication skills covering telephone, written and electronic formats.
Experience in the use of database software.
Excellent IT skills and a working understanding of Microsoft Office software.
Ability to work under own initiative and priorities tasks using problem solving skills.
Ability to initiate and manage change.
Open to the continued advancement and service improvement to working practices on a local and Organisation level and actively engage with any development opportunities.
Minimum of a Leaving Certificate or equivalent qualification.
Evidence of continued professional development (CPD)
Successful applicants will be required to undertake a standard Garda Vetting check upon entry and thereafter every 3 years.
Proficiency in Irish language and or any other language is desirable.
Candidates must be able to demonstrate a pre-existing right to work and travel within the EU. Documentary evidence will be required.
All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role Garda Vetting may also be required.
NEC is an equal opportunities employer, welcoming applications from all communities.
Company: NEC Software Solutions –
Company Location: Cork, County Cork