Administration Officer Job at Forestry Commission England in Farnham
Effectively administer Regulatory and Legacy scheme processes in accordance with FC procedures. Comply with paying agency and EU rules.
Work with peers, area staff and the woodland sector to ensure high quality customer service and coordinated delivery of FC targets.
Key work areas
Ensure effective handling of administrative aspects of Regulations and Legacy scheme activity follow FC guidelines, processes and procedures and comply with legislation, scheme rules, paying agency, EU and internal audit requirements.
Follow financial controls which are in place. Provide effective case management after contract/licence approval – claim management, case closure, amendments, remote inspection, case review and closure by following national instructions.
Provide Regulations and Legacy customer service function for above activities, giving verbal and written advice and communication to customers. All administration to be carried out in accordance with customer service/citizens charter standards.
Liaison with area staff (particularly Woodland Officers) on technical issues and queries involving direct liaison with the customer e.g. inspections.
Deal with public enquiries, passing to area or other appropriate FC staff where necessary.
Experience of delivering tasks across multiple processes and projects
Confidence in working with numerical and financial data to spot gaps and errors; preferably through relevant experience
Experience of applying administrative controls to processes
Proficient user of the MS Office suite of tools
Essential: A minimum of 5 GCSEs/Standard Grades or equivalent (A-C Passes)
including English & Maths or English Language is required and/or significant experience working in an administrative post.
We’ll assess you against these behaviours during the selection process:
Delivering at Pace
Managing a Quality Service
Learning and development tailored to your role
An environment with flexible working options
A culture encouraging inclusion and diversity
A Civil Service pension
25 days annual leave plus public and privilege holidays – pro-rata for part time
Free Car Parking
Company: Forestry Commission England
Company Location: Farnham