Overview

Activities Team Member Jobs in Ayr – Scotland at Haven

Title: Activities Team Member

Company: Haven

Location: Ayr – Scotland

Type: Full Time

Category: Outdoor/Nature/Animal

Would you like a career working for one of The Times Best

Big Company in the UK? Haven are currently recruiting for Activities Team Members

to join our Sports & Leisure Team. We describe our Team’s as ‘bright and breezy’ living by our

values ‘dare to care’, ‘yes I can’, ‘keep it simple’, ‘make it fun’ and ‘do the

right thing’ for our guests. Our mission is to give our guests a great time

with memories that last a lifetime. In return, we can offer you career

opportunities of a lifetime. Key responsibilities will be:
• Providing

an outstanding indoor and outdoor activity experience, ensuring service,

quality and Consistency, within a clean and safe environment catering for all. •

Instructing safe and fun off activity experiences that may include football, go

karts, boat hire, bike hire, golf courses, creative activities, Segway’s,

climbing walls and high ropes experiences.
• Ensuring

all owners and holidaymakers know who to go to and are given a warm welcome and

a first class service allowing a true ‘escape from urban living’ experience.
• Engaging

and build relationships with owners on park, actively socialising through

attendance at owners’ events and being highly visible and approachable on park.
• Create and

support a ‘sense of community’ – a real family spirit.
• Recognise

dissatisfaction and deal with complaints speedily and with empathy empowering a

problem resolving team, resulting in customer satisfaction and improvement to

the overall guest experience.
• Ensuring a

robust knowledge of all products provided, identifying all secondary spend

opportunities and activity experience improvements
• Ensuring

all activity equipment and associated environments are maintained and inspected

to a high standard (full training provided).
• Making

sure all the activities you deliver are fun, safe and educational.
• Assist

with marketing and upselling all leisure activities and events.
• Provide a

clean and safe environment for our guests by adhering to Cleaning and Health

& Safety processes
• Supporting & helping other Departments on Park when

required. Business Deliver the best experience to every guest every time and

highlight areas that may enhance the guest and team experience. Strive to deliver the business targets.

Experience:

• Previous experience of working

within the leisure/customer service industry
• Experience of Leisure/ Sports

Activities

Qualifications:

This role is the perfect introduction for a long term career

in outdoor activities and adventure we will provide full training and

induction, ongoing mentoring, feedback and training development throughout the

season and assist you to work towards National Governing Body Qualifications.

Such as ERCA climbing instructor, Team Gb Archery coach, Cytech Level 2 bike

mechanic. This role requires the successful candidate to undergo an

enhanced DBS check. Due to the qualifications and training provided the

successful candidate must be 18 years and over. The Benefits of working with us:
• Free use of many of the Park facilities and discounts off

our food and retail outlets.
• Discounted Bourne Leisure holidays for you, your family and

friends.
• Reward and recognition schemes including long service and

team member of the month.
• Externally recognised qualifications to give you the

opportunity to develop and progress. Our guests and our team members are vitall…

 

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