Account Manager Job at Spectrum Supply Ltd t/a Umbra – in Swansea
Umbra manufactures specialist window blinds and supplies these to installers throughout the UK. Our brand is built on the ‘Power of And’ and we aim to add value in all that we do. We are a small team that strives to be Enterprising & Energetic, Simple & Smart, Positive & Pragmatic.
You will be responsible for maintaining and growing new and existing customers.
Your mission will be to give our customers a premium experience from first contact through to after-sales support and to help them grow their business based on our product range.
Main duties will include:
- Generating quotations from customer enquiries, and assisting customers to choose the right products for their needs.
- Following up customers using the phone to get feedback on quotations or project progress, always looking to help our customers win business and improve your conversion rate.
- Processing orders using the Umbra FuseMetrix system.
- Customer support and liaison during and after the sale; e.g. assisting with enquiries about deliveries or samples, etc.
- Receptionist and general office duties; including telephone answering, emails, web chats; dealing with post in and out; etc.
We are an enthusiastic team who live by the following values:
- Enterprising & Energetic
- Simple & Smart
- Positive & Pragmatic
Our strapline ‘The Power of And’ means we also look to add value in everything we do for our customers, suppliers and staff.
In addition to a positive & pleasant environment to work in, you will be provided with a laptop as well as training and opportunities to progress.
We are looking to employ someone who is:
- Keen to learn & quick to pick up new things
- Willing to work hard
- Up for a challenge
- Capable of showing initiative
With these qualities you will be successful in whatever you set yourself to achieve.
We look forward to you joining our exciting journey and becoming a key part of a successful and growing local family business.
Job Types: Full-time, Permanent
Salary: £18,000.00-£25,000.00 per year
- GCSE or equivalent (preferred)
- sales or customer service: 1 year (preferred)
Company: Spectrum Supply Ltd t/a Umbra –
Company Location: Swansea