1st Line Service Desk Engineer Job at T-Tech – in London
Basis: Full time, Permanent
Salary: Up to £25k + Benefits
Agile, go-getting, smart, fun.
Possibly not the first words that spring to mind when you think of your 1st line technical support team.
They are at T-Tech.
That’s why we’re one of the fastest growing MSP IT Cloud Service providers in the UK.
+50% over the past 2 years, now at 80 people, c40 in Service Desk teams.
We’ve found it takes a special sort of personal dynamic – an agile thinker who can quickly adapt and adjust to do what our technical teams do every day.
From experience we know our 3 support teams are special.
They love to be challenged, solving difficult and diverse technical problems all day long. They can explain complex technical concepts to customers in ways that anyone can understand, and they love to learn and develop themselves – which we encourage and support.
Our tech stack looks like this:
Windows Server 2008 to 2016
Office 365 management and administration
We’re looking for more special ones; the go-getting agile thinkers who enjoy solving difficult technical problems centred around the Microsoft stack, whilst learning on the job in a supportive environment.
If we sound like you and you have +12 months IT/Technical support experience we would like to hear from you!
Find out from the following criteria if we’re right for you or not.
Don’t apply if you dislike challenges.
Do apply if you like putting your mind to new and interesting problems
Don’t apply if you dislike personal development
Do apply if you have a love of learning
Don’t apply if you dislike career progression.
Do apply if you want to better yourself
Don’t apply if you dislike dealing with people.
Do apply if pleasing the customer gives you a buzz
Don’t apply if you dislike the phone.
Do apply if you feel that communication is key
Don’t apply if you dislike fast-paced environments.
Do apply if you like variety
We have an active social committee that organises quarterly social events – karting, bowling, pizza evenings and other fun events.
We live by our shared values which are:
Service Centric – We put our customers at the heart of what we do. We are accountable for our actions and honour our commitments. We go the extra mile.
United – We succeed as a team, pulling together to achieve our goals. We understand and respect others’ views and perspectives. We communicate openly with each other, sharing, challenging and supporting.
High Standards – We take pride in the quality of our work. To give our best, we plan thoroughly and strive continually to improve our effectiveness. We have a thirst for knowledge to enable us to learn and improve.
We are Agile – In our thoughts and actions, anticipating and adapting quickly to new opportunities and situations. We manage changing priorities to work flexibly and with resilience.
Company: T-Tech –
Company Location: London