1st/2nd Line Support Engineer Job at Lucid Connect Ltd – in Saffron Walden
Salary up to £24,000 Dependent on experience + Company benefits + excellent career progression
This is your chance to join a well-established, customer-focused IT services company and work in a ‘non-call centre’, tightly knit Service Desk team
We have an exciting new opportunity to join a market leading IT solutions provider covering enterprise clients across the UK.
You will join the team that provides the highest level of support to provide support and be involved in upgrade projects for a growing customer base.
We are looking for a candidate that has excellent technical and interpersonal skills with some project management capabilities, preferably with experience working for a IT solutions provider previously in a 1st or 2nd Line Support Engineer role.
Essential Skills and Experience
Support customers’ needs by dealing with reported incidents from ticketing systems and telephone within the contracted SLA.
PC/Laptop hardware and the ability to identify different components and replace them.
Good Microsoft 365 knowledge, including Active Directory, Office, Exchange, and Azure
Basic Server and Infrastructure knowledge
Providing an escalation point service for 1st line colleagues
Working knowledge of Group Policy & basic Networking
Exceptional communication skills, both verbal and written
Possess the ability to work under pressure in a fastmoving environment.
Enthusiastic, self-motivated team player
Other essential requirements include:
Values consistent with the organisation
Flexible approach to business requirements
Driven to achieve with a positive mental attitude
Courage to address and resolve issues
Self-starter, highly motivated & receptive to change
Service oriented (actively looking for ways to help people)
Enthusiastic about new technologies and willingness to adapt
The following certifications are desirable but not necessarily essential.
Microsoft Professional Certifications
Company: Lucid Connect Ltd –
Company Location: Saffron Walden